PRIVACY POLICY
Éleva Studio
Last updated: 12 September 2026
Éleva Studio respects your privacy and is committed to handling personal information responsibly, transparently and with care. This Privacy Policy explains how Éleva Studio may collect, use, store and disclose personal information when you visit our website, submit an enquiry, communicate with us, engage our services or otherwise interact with the studio.
By using this website or voluntarily providing personal information to Éleva Studio, you acknowledge the practices described in this Privacy Policy.
01. About Éleva Studio
Éleva Studio is a strategic marketing and brand studio based in Brisbane, Queensland, Australia, providing services including brand and marketing strategy, content and social media strategy, email marketing, CRM and automation, campaigns, digital growth, creative direction and brand experiences.
For privacy-related enquiries, you can contact:
Éleva Studio
Brisbane, Queensland, Australia
Email: support@elevastudio.com.au
02. Information We May Collect
The personal information collected by Éleva Studio will depend on how you interact with us and may include your name, email address, telephone number, business or brand name, job title, social media details, website information and any information you voluntarily provide through an enquiry form, consultation, email, questionnaire or other communication with the studio.
If you enquire about or engage Éleva Studio for services, we may also collect information relating to your business, project requirements, marketing objectives, selected services, budgets, timelines, billing details and other information reasonably required to assess, manage or deliver the engagement.
We may also receive technical information relating to use of our website, including device information, browser type, general location information, IP address, website activity, referring pages and similar analytics or usage information where this is collected through our website platform, cookies or connected analytics services.
Éleva Studio does not intentionally request sensitive personal information through the website unless it is reasonably necessary for a particular purpose.
03. How We Collect Information
We may collect personal information directly from you when you complete a website form, contact us by email or social media, book a consultation, subscribe to communications, engage our services, complete a questionnaire or otherwise communicate with Éleva Studio.
Certain information may also be collected automatically when you interact with our website through cookies, analytics technologies and the systems used to operate and improve the website.
Where appropriate, information may also be received from third parties where you have authorised its disclosure or where collection is otherwise permitted by law.
04. How We Use Your Information
Éleva Studio may use personal information to respond to enquiries and communicate with you, assess whether our services are suitable for your business, prepare proposals or service recommendations, onboard and manage clients, provide contracted services, process and administer payments, maintain business and accounting records, improve our website and services, understand website performance and audience behaviour and manage the general operation of the studio.
Where permitted and where appropriate consent has been obtained, we may also use your contact information to send studio updates, marketing communications, event information, resources or other communications that may be relevant to you.
You may unsubscribe from marketing communications at any time using the unsubscribe functionality provided or by contacting Éleva Studio directly.
05. Website Enquiries
Information submitted through the Éleva Studio website enquiry form is used primarily to understand your enquiry and determine how we may be able to assist you.
Submitting an enquiry does not create a client relationship, guarantee availability or oblige either party to proceed with an engagement. If an engagement proceeds, the services provided by Éleva Studio may be governed by a separate proposal, contract, service agreement or other written terms agreed between the parties.
06. Cookies and Website Analytics
The Éleva Studio website may use cookies and similar technologies to enable website functionality, understand how visitors interact with the website and improve the overall website experience.
Depending on the services enabled on the website, these technologies may collect information including pages visited, time spent on the website, browser and device information, referring websites and general interaction data.
You may be able to manage or disable cookies through your browser settings, although doing so may affect certain website functionality.
07. Third-Party Service Providers
Éleva Studio may use trusted third-party platforms and service providers to operate the business, communicate with clients, host or maintain the website, manage enquiries, process information, deliver marketing communications, analyse website performance or provide contracted services.
These providers may include website hosting and content management platforms, email and communication providers, customer relationship management systems, marketing and automation platforms, analytics providers, payment or accounting systems, cloud storage providers and other professional technology services.
Where personal information is processed through a third-party provider, that provider may handle information in accordance with its own privacy policy and terms. Some providers may store or process information outside Australia.
Éleva Studio takes reasonable steps when selecting and using third-party services but cannot control the independent privacy practices or security systems of external providers.
08. Disclosure of Personal Information
Éleva Studio does not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate the business or provide services, including to contractors, professional advisers, technology providers or other service providers assisting Éleva Studio.
Information may also be disclosed where required or authorised by law, where necessary to protect our legal rights or where you have consented to the disclosure.
09. Storage and Security
Éleva Studio takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through secure business systems, cloud-based platforms, email systems and other technology providers used by the studio.
While reasonable precautions are taken, no method of electronic transmission or digital storage can be guaranteed to be completely secure, and Éleva Studio cannot guarantee absolute security of information transmitted through the internet.
When personal information is no longer reasonably required for the purpose for which it was collected, Éleva Studio may take reasonable steps to securely delete, destroy or de-identify it, subject to any legal, contractual, accounting or record-keeping obligations requiring its retention.
10. Access and Correction
You may contact Éleva Studio if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.
We will take reasonable steps to respond to appropriate requests and correct information where required, subject to any applicable legal exceptions.
Requests can be sent to support@elevastudio.com.au.
11. External Websites and Social Platforms
The Éleva Studio website may contain links to third-party websites, social media platforms or other external services.
Éleva Studio is not responsible for the privacy practices, content, security or operation of external websites or platforms, and you should review the applicable privacy policies before providing personal information to those services.
12. Children's Privacy
Éleva Studio's website and services are intended primarily for businesses and adult users and are not directed toward children.
We do not knowingly seek to collect personal information from children through the website. If we become aware that information has been provided by a child in circumstances where it should not have been collected, reasonable steps may be taken to remove it.
13. Privacy Enquiries and Complaints
If you have a question, concern or complaint regarding the way Éleva Studio has handled your personal information, please contact us at:
Please provide sufficient information for us to understand and investigate your concern. We will aim to respond within a reasonable period and take appropriate steps where a privacy issue is identified.
14. Changes to This Privacy Policy
Éleva Studio may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The latest version will be published on this website with the applicable effective or updated date.
15. Contact
For questions about this Privacy Policy or the handling of your personal information, please contact:
Éleva Studio
Brisbane, Queensland, Australia
support@elevastudio.com.au